Persistance Overcomes Resistance

Don’t be discouraged if reservation agents tell you “no”. A new member had to call 3 times to expand a conference rate booking from 3 days to 6 days. Booked into the JW Marriott Phoenix @ conference rate of $140 nt, standard king, nonsmoking, reservation agent said that it could not be extended, “sold out”.  On the 2nd call the reservation agent said it could be extended but only @ the higher $316nt and would necessitate a room change. The 3rd time the reservation agent said there was a block on the reservation and a note in the record to call the block space manager in charge of the conference who made the change with a keystroke. Sometimes “sold out” or “can’t be done” sometimes means just that, sometimes not.  Don’t get mad, be pleasant, ask questions, talk to different people, maybe even a supervisor.

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